Cats and Critters = poor customer service. I called a day ahead for medicine for my rabbit. I rushed in today before they closed and the medicine was not ready and the vet was busy. I waited almost 1/2 hour and still no meds so I left. Their receptionist needs to me more proactive. She just sat there with a vacuous look on her face. I have paid hundreds of dollars for their time and services but obviously my time is not valuable. I have worked in the health field for 30 years and nine years as a manager and know what good customer service is. If I was working there this would not be happening and there was not even an apology from the vacuous receptionist. When I called to bring my rabbit in for a later date, the manager confronted me over the phone making excuses for the problem with picking up the medication rather than apologizing. She also told the parent company that she had discussed the problem over the phone with me which she never did. When people are paying for a service and one that is expensive you cater to the customer even when they are difficult. This is why Wegmans had been so successful. I am increasing my rating as the vets are thorough and know their stuff and also gave me the option for things like blood work telling me the costs up front. So the problem is not with the vets. There was also one receptionist who was just wonderful. They also sent me a nice card when my bunny died. So I would recommend them for smaller animals like rabbits as they have expertise in these areas. But make sure they are upfront with you on costs, and challenge poor customer service when appropriate.

I brought my cat here and received the worst service I have ever had at a vet in my entire life! I was given the wrong pricing over the phone and when I went in to pick up my cat the price was 4x's as much! They were rude, told me my cat was difficult so I should keep that in mind when it comes to pricing, and they refused to fill the script they wrote out for my cat! HANDS DOWN THE WORST SERVICE EVER

My prairie dog got sick with a simple urinary issue. They ran tests found crystals in his urine and told me to just keep him hydrated and prescribed an anti-inflammatory and then an antibiotic. Over the span of three visits (for each of which i was charged a full appointment visit fee) i spent around $700 but he did not get better so i went to another dr. the next dr i saw said the crystals would not go away unless his Ph level was brought down to a normal range allowing them to dissolve and creating a normal environment within his bladder. with the new treatment he immediately began to improve and after a couple more weeks was 100%. spoke with cats & critters regarding charges i incurred and lack of progress from their treatment. i was refunded a measly $35 for one of appointments (which wasn't even an appointment he was just dropped off and sat there for hours with no communication to me). now almost two months since the last visit there i have found they accidentally charged my credit card which was on file because my name and number were so close to another client. complete crap will NEVER go to this vet again even if that means i have to drive 1.5 hours to Buffalo to see a vet that can treat my exotics.

wonderful doctors, honestly amazing ladies! great techs too!

I can't say enough wonderful things about the staff at Cats and Critters. The receptionists are very friendly, they always remember my cats names when I walk through the door and ask me how they are doing. Both Dr. Couture and Dr. Hach are fantastic with my cats and I know I can trust them fully with their health and well being. They are patient with me and answer any questions I might have. They also go over all options for treatment if one of my cats is sick so that I can decide which course would be best to follow financially as well as which course would be most effective. The technicians and assistants are also great, often spending extra time answering my questions about vaccinations, how to administer medications or even taking the time to make up diet plans for my cats based on their weight and the brand of food I want to feed them. My cat had renal failure at a very young age and I credit the staff at Cats and Critters with the fact that he lived with it for a year and a half and there is no doubt in my mind that he wouldn't have lasted as long if he were under anyone else's care. I have seen a few other reviews on this site as well as others complaining about the cost of the vet care, but when you compare them to other local vets there really isn't a big difference, and all I can say is that you get what you pay for at Cats and Critters what you are paying for is excellent and specialized care.