The office and Dr. Vessa were great when I first started going to him compared to the other vets I had tried (we moved from Mich). However, recently I believe the practice has gone downhill....1. I dropped off my dogs stool samples for a test they said they would call me in 24 hrs. to give me the results; I called when I didn't hear anything and they rudely stated to me we would of called if something was wrong everything is fine; 2. he denied me a rx for heart worm medicine because he did not believe in using the online pharmacies so I had to use a heartworm medication that he carried, and 3. he would not give me my dogs vet records (I moved back to Michigan) unless I choose to pay $35. My dogs records were all of maybe 10 sheets. I loved him and his staff when I first started going to him, but unfortunately my love for them dissolved. Is he competent yes, caring appears to be, knowledgeable yes, but in the last few months he was unfriendly, cold, and flat out ridiculous for wanting to charge me for my vet records.