Dr. Cavallaro is by far the best vet I have ever had the privilege to see. She is thorough in her examination of the animals - moving beyond the particular complaint that brought us there. When she is unsure of a proper dose for a small or large animal - she looks it up and writes it down so we don't over or under treat a pet. Every time we see her I ask lots of questions and she answers them all - very patient and informative. If I could find a primary physician for myself who is this thorough, I'd be thrilled.

Been to many places on Staten Island over the years. This facility is the BEST. Caring and knowledgeable staff. Dr. Cavallaro is the best!!!!

We have used Bay Street for years and would not go anywhere else. The doctors and staff are the most warm, caring people. Each animal and person is treated as an individual, everything is explained, the equipment is state-of-the-art, help is available 24/7, and they have worked with us to keep care within our budget (not always an easy thing). Doctor Cavallaro is especially wonderful, but Doctor Cohen is excellent, too, and when circumstances have resulted in our seeing one of the other vets, they have been uniformly competent and kind. I recommend Bay Street whole-heartedly and without reserve. There are cheaper vets, but not better ones.

I'm tired of this place and currently looking for a new vet. We initially liked this place, and have had three pets treated here but now, I've come to realize that these people do not care about your pet, and this is a money making operation, full stop. There is nobody on the Bay St Animal Hospital staff who smiles, has any interest, remembers, or cares a about your pets -- from the front desk staff, to the vet techs, and especially a few of the doctors. Dr. Cohen prefers to relate his own back misery to your pet's pain and that's how he explains the expensive, yet inconclusive x-rays. Dr Gordon is the coldest, most arrogant vet I've ever had the displeasure to deal with. He muzzled my tiny dog and caused him (and me) undue stress as my dog does NOT bite. I found it quite unnecessary.Then, he suggested another round of x-rays that would have cost us another $150.00+ since their first round of x-rays a few months back apparently were insufficient... This place refers to your pet as "the dog/cat" or "the pet" , barely acknowledging your beloved family member. How would you like to take your child to the doctor and have the pediatrician refer to him or her as "the child"? This is how offensive it was, particularly after dropping another $200 of my hard-earned money on this currently expanding practice. The only vet worth a toot here is Dr Lepkowski, but this poor woman is clearly so overworked that you almost feel bad for her. Finally, I want to mention that most all the vet techs, while efficient enough, don't seem like the type who really care about animals. They don't remember you or your pet from one night to the very next afternoon. They ask you questions that you have to repeat again to the doctors (what's the point?) ... They have no bedside manner or sympathy with you or your pet. Now that our dog's out of the weeds with his last round of pain, I'm going to find another vet for our three pets. One that doesn't try to stick it to us every time we come in, one that cares about our pets, and one that we can feel confident taking our two cats and dog to without feeling like we're being robbed blind, or treated like an inconvenience.

Been going here for past 7-8 years, they were excellent and very compassionate with my previous dog, which made me trust them when we got a new puppy and i can not complain. Dr, Gordon is excellent. scheduled appointment always happen on time, they call you back with all the results.