Very, very surprised by this clinic. I would have thought that a vet clinic in a chain store would be cheap and impersonal, but it's not at all. The people working there are extremely caring and take lots of time to listen and discuss options. Whoever does the hiring seems to have a knack for finding people who have tremendous compassion for animals. They are gentle but confident with my dogs. Our dog fell unconscious at 4pm on the 4th of July (turned out to be a bee sting on her throat) and they got her in immediately, and get this -- she was seen and treated for less than $50. Try taking your dog to an emergency clinic on a holiday for that amount of money. The vet seems a little shy but he's smart and not bogged down with a big ugly ego. Oh, and our first visit was free. This review is starting to look like a "plant" but I swear it isn't. Hopefully if you give them a try you will have a great experience like we have had. We've been in 5 times now and every single trip has been positive.