I was sadly needing my loving beagle laid to rest as she lost the fight to lymphoma. Paul Wright was very understanding and compassionate with me for this difficult time. I thank you very much.

The receptionist is so incredibly rude. Is she not aware that she is JUST a receptionist, not a vet, has no business talking down to customers like she does. I had my kitten spayed there, she developed scar tissue around the incision that became hard, I had to spent a small fortune to have lysis of these adhesions because she was having problems using the bathroom. Not knowing this, my daughter took our new adopted dog for boosters and heart-worm meds. We had documentation of these tests from the SPCA no even a month old. She told her that she wouldn't accept them and we would have to get her retested for 54.00. These people are dishonest and rude. If you think that you're saving money remember that these are pets that you love and you don't want them in the hands of people that arn't going to be honest and possess integrity. I plan on contacting the BBB as well as looking into the Vet board for investigating the practices and cleanliness of the facility. PLEASE PLEASE PLEASE Go somewhere else for the sake of your blessed family members. Put people like this out of business, let this lousy receptionist make her 8 bucks an hour at Walmart.

I WILL NEVER BRING ANY LIVING CREATURE TO THEM EVER! I called them last night about 6pm, for a question about my puppy, his eye was swollen shut! THEY told me to come out there so he can be looked at, due to the eye being important an he can lose his eye site. So I drove all the way out there with them KNOWING I was on my way. I arrived at 645..... the receptionist was RUDE, SHE IGNORED me, for 10 mins, SHE was also rude to a co-worker of hers saying ( I TOLD YOU TO LOCK THE DOOR ) WELL after about 15 mins of me being there she asked if I was there for a vaccine, NO I called a little bit ago about my puppys eye being swollen shut an was told to come out... SHE then tells me that we close at 7.... ( okay well I have been here for 15 mins ) she says well I don't know if the doctor will see him, ( well can you ask ) she turns around looks at the doctor who was standing there an says NO shes leaving, you can come back tomorrow at 7 AM.SO I left, MAD.. IM GOING TO QOUTE THERE WEB SITE ( Your pets deserve the best. That’s why they need to be cared for by a veterinarian from Hamilton Ave Pet Hospital and Sycamore Animal Hospital of Cincinnati, OH. We have some of the finest and most qualified pet doctors and veterinary surgeons in the Cincinnati area. Once you visit our state-of-the-art veterinary practices and meet our caring staff of veterinarian techs and pet doctors, you’ll understand why animal lovers have trusted us to provide exceptional wellness, dental, nutritional and surgical care to their pets for over 30 years. ) this place is a complete joke.... First off they could not even take 2 mins of their time to check on my dog to see if he was going to be okay. I was in the door before 7 an they told me to come back tomorrow..... EVERYONE place choose animal care WISELY, with the THEM knowing my animals situation, an how critical this was, to turn me away like that was complete BS.

I also will NEVER go back for any pet related issues. I recently boarded my dog there. A waiver was signed that absolved them of any responsibility should my dog contract any illness while there. So, I know they don't have any legal obligation to make my dog whole again. He had been examined by their vet and given a clean bill of health one day before entering their facility. The next day he entered for a 5 day stay while we were on vacation. When we returned, he was lethargic, he had discharge from his eyes, dehydrated and he had lost 2 pounds! When the vet examined him, he asked where he was boarded....unbelievable. He was diagnosed with puppy cough, but they wanted to keep him overnight at nearly $500 to determine if he may have pneumonia. It's my belief that he contracted his illness at this facility...Considering he was examined by their vet the day before. Yes, I wanted them to eat the expense for the medication he was given for the puppy cough and any further expense due to his stay. But, they would not budge. I would advise anyone considering to have their dog boarded here to think twice.

I WILL NEVER GO BACK EVER! My dog broke his toe and my regular vet was not open so I went to Hamilton Ave. They over charged me and made me keep my dog overnight. When i picked up my dog they told me they wanted me to come back in 4 weeks. Aftet the second week his foot began to smell. I took my dog to my usual vet for reasons other than his foot but while there my vet asked to see it because of the smell. He took the cast off and his dew claw was raw from being wrapped wrong. It was also digging into his paw. They think that the claw may fall off. His paw is infected and His leg was losing hair. My vet performed all the same things as Hamilton ave did and it cost me half and they did it in an hour. I would only go to hamilton ave if you need vaccines. Im going to stay with Animal Care Centers.