They turned us away when we took our dog in for an emergency. I wouldn't recommend them for non-emergency work if they behave that way when something is wrong. We called the office 10 minutes away in Voice of America and they stayed late and took us in and cared for us without raping us monetarily. I will never go to the one in Bridgewater Falls again.

My dog died months ago and I am still paying and can not cancel the plan. Worst customer service department ever.

I would not recommend them at all. We took one of our dogs in for a burst fatty tumor. We were told on a previous visit ( approx. 3 weeks prior) that we may want to consider having it removed and that he needed his teeth cleaned. The estimated cost including anesthesia was $500.00. on this visit, they told my wife that they will probably drain it and it would be around $300.00. We ask them to call us after the vet had a chance to look at it because we were probably going to go ahead and get it removed and have his teeth cleaned at the same time for the previous estimated cost of $500.00 (only $200.00 more than we were quoted for draining it) No call back. After 6 hours we called and they said we could pick him up. We went in and they had done NOTHING to the area except took a sample for biopsy. They also gave us two prescriptions (antibiotic and pain killer). The bill was 246.82!! The wound was not cleaned and left open to drain. His foot had puss and blood all over it still. The didn't drain it or remove it. Bottom line the costs just don't make since. For the removal of tumor, a teeth cleaing and anesthesia was going to be $500.00. Instead they did nothing and charged us almost $250.00. The vets are nice, but they obviously have no problem ripping people off.