I've been bringing my dog to this Banfield ever since he was a puppy. I've been to numerous vet appointments for him and every time I had an appointment here I had to wait somewhere between 20-30 minutes until I saw the actual vet. I had an appointment at 3:40pm and showed up at 3:51pm due to traffic and letting my dog potty before going in. When I arrived they told me I had to re- schedule. I was completely unaware that they have a "10 minute" rule, they could've let me know this when they called twice to confirm the appointment or called at their "5 minute" mark.. I took off work to come to this appointment and had to drive about 20 minutes with a very antsy dog who was only coming in to get re-vaccinated. I just had a very hard time understanding why we had to completely re-schedule for showing up 11 minutes late for an appointment that should've only taken about 5-10 minutes. I called to express these concerns the manager and was told she was unavailable and she has yet to respond. I transferred my dog's file to another location. I will NEVER return to this location. I hope that this can help future customers/pets. Take it from me your darling pets deserve better than this.