Took my dog in for a checkup due to a lame leg today. I had a coupon for a free first visit, which they honored. The veterinarian was Dr. McQueen, and she was very helpful and informative. I did not feel like they were pushing me to buy services, since I said I would pay for x-rays and they said we should wait a week to see if they are needed instead of just paying for the expensive x-rays prematurely. I received some pain medication for $17, and that was all I paid for. The visit took an hour, but I felt McQueen and the staff really tried to inform me and figure out the problem. Would definitely take my dog again, especially since regular visits are only $35! We were paying $54 per visit with the VCA clinics.

I placed my dog on a wellness plan so that he could have his teeth cleaned. After about six months into the plan, I was told that he could not undergo the procedure because he had a heart murmur, and the vet did not want to give him the required anesthesia. When I tried to switch to a lesser plan, I was told that I could not. I could not get a refund even though I would not ever be able to use the services I was paying for. I told them I did not want to renew my plan for the next year. They told me that if I did renew, they would waive my next two payments and send me some complimentary flea medication. I agreed to this. When I was billed the next month, I called them again. I was told that the waived months would occur after the renewal (waiving a lower rate), and no one had any idea about the flea medication, which I never received. I cancelled my renewal but would have to pay for the rest of my current plan. About two weeks ago, I was told that my dog was scheduled for a teeth cleaning procedure. I called and asked about the murmur and was told that it should not affect him. I agreed to the procedure. It was scheduled for September 22. That was the day I would have had to renew my plan. I called the corporate office number and specifically asked them if I would still be covered. They said yes. I then called my local Banfield office and asked them the same question. I was told yes, he would still be covered on September 22. Well, I took Bullock in this morning and they told me I could either renew my plan or pay full price for the procedure. For two years, I had nothing but good things to say about Banfield, but this last year, I feel as if I walked onto a used car lot. I feel like they are trying to backdoor me into signing up for services I can neither use nor want. I am so completely fed up with them. Everyone should know that their interest is not in the health of your pet as they say but in your wallet.

I recently adopted a very sick kitten from a shelter. When I took her in to have her looked at, they were incredibly thorough. And they hooked me up with a free flea treatment and ear cleaning! I'll admit I was skeptical of going to a vet inside of a store, but I was impressed. It was much more affordable than past vets and they were very respectful of me and my animal. The visits take a little long, but I don't mind. I'd rather a thorough visit than a vet that charges $70 to get you in and out in 5 minutes!