I took my dog here to have his torn ACL fixed, upon referral from his usual vet. Everything went well and Dr. Caslow was a nice enough guy, but my advice to you is that if you take your dog here for surgery and they give you the option of taking him home or leaving him overnight, TAKE YOUR DOG HOME AS SOON AS YOU CAN. When my dog was admitted, they told me he'd stay overnight. When the surgery was over, they said I could pick him up that evening. I wasn't sure what I should do, since they're the professionals, and I felt that an overnight stay would be better for him. Granted, he'd be there alone for most of the night, but I figured he'd be so out of it, he'd sleep through the night and be fine in the morning. It's not that I didn't want him home; I just thought that an overnight stay would be the best thing for him since they are the professionals and it's WHAT THEY TOLD ME THEY WERE GOING TO DO. So I asked Dr. Caslow what he thought was better, and he said my dog would do better at home, but the choice was still up to me. So I decided to bring him home and I'm so glad I did. It was a long and difficult night, but had I left him at the vet, he would have been alone, terrified, and in massive amounts of pain. He's never had surgery before other than his neutering, so I didn't know what exactly to expect, but after getting through night one of recovery, I don't know why I was given a choice or why having him stay was the default option. I was up all night with him trying to make him comfortable, and if he'd been left at the vet, he would have been absolutely miserable. I'm just a dog owner. I don't know what these procedures are like. When I asked them what would be better for the dog, I should have been TOLD WITH CONFIDENCE that my dog needed to come home, not wishy-washily suggested to that it would be better but not necessary. I was clearly confused and having a hard time with the decision, so it would have been nice to have been given enough information to make the right choice. Everything else with my experience here was just fine, so if god forbid I needed this procedure done again, I'd gladly come back here, so this review is intended to be more of an advisory than a criticism. Just remember that when you bring your pet in, be sure to ask lots of specific questions, and remember that your pet WILL be better off with you; not alone in a kennel with no one to give him his pain pills or take him outside.
I like that the same techs have been there for years. You need constant personal so they know you and our pets. When my dog was sick one vet almost took her home to keep watch. That's above and beyond. Dr. Caslow is just the best. I'm not a trusting sort no matter how good someone is. I've actually argued with vets and been proven right and accepted apologies so this review has some merit.
Often our perceptions of a practice are at least partially influenced by the outcome of the treatment provided. Despite an unwanted outcome, I highly recommend this practice and will continue using it for my dogs in the future. I lost my 9 year old Siberian Husky to Osteosarcoma a few months ago. I had been bringing "Yukon" to East Suburban since Dr Caslow performed a successful CCL surgery 4 years ago. I was so impressed by the treatment then, that I switched over to his practice permanently. I have always been impressed by the friendliness and professionalism of his staff and all of his veterinarians. Yukon was diagnosed correctly and early, and all my options were clearly spelled out, with the pros and cons as well as the costs of each. We all did our best and were able to give him a pain free period, albeit a short one. I was touched deeply by the kindness shown by everyone we met towards us. I trust them completely and am secure in the knowledge that they did everything they could to help my pet.
I would not take my German Shepherd anywhere else. The staff is amazing.
I want to Thank all of the staff at East Suburban Animal Hospital for their thoughtfulness, care and compassion. You all do a Great Job!
Name | Address | Facility | Today's Hours | Rating | ||
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East Suburban Animal Hospital: Abt Deborah DVM | 5051 Old William Penn Highway | Vets | 10:00 AM - 12:00 PM |
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Walkers Pet HoTail | 4603 William Penn Highway | Vets | 02:00 PM - 05:00 PM |
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Companion Veterinary Services | 4526 William Penn Highway | Vets | Not Available |
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Zeliff James a DVM | 4696 Christy Rd | Vets | Not Available |
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Borderbrook Animal Hospital and Pet Hotel | 3741 William Penn Highway | Vets | Not Available |
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Borderbrook Boarding Kennels | 3741 William Penn Highway | Vets | Not Available |
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