I have been bringing my pug to this Banfield location since December 2011. My experience with them has been great. It's easy to schedule appointments, the wait is never long, the staff is friendly and helpful. I also appreciate how they call me the day after each visit to make sure everything is going well. I have no complaints here!

I've never had a problem with these guys. Walk in, get what I need done, get out. Faster and cleaner than any of the other local vets i've tried.

I'm taking care of my dad's dog and he was having a very hard time holding in his pee so I took him to the vet to get his urine tested to make sure that he didn't have a bladder infection. We waited in the exam room for 45 minutes before a tech came in and asked what we were in for. After another 20 minutes the vet came in to tell us that the issue was just a lack of training and that we didn't need to come in. We had to fight the vet to get him to take a urine sample and test it after he essentially told us we were wasting his time. He then came back to tell me that the urine came back with a very high pH and crystals on the way to forming bladder stones. He then directed us to a food that was supposed to balance the pH and get rid of the crystals without telling us the cause of the imbalance and without explaining what the food would do (we found out on our own later that the cause of the crystals was due to poor protein in his diet). The prescription food itself was nutritionally worse than the food that got him sick in the first place. The vet didn't explain, either, that the food would cause increased urination-instead of dissolving the crystals or redressing the lack of protein, it would just make him pee more. This would have been bad, but it was compounded by the lack of interest and utter lack of service shown by the staff and veterinarian for the dog. They didn't care at all that he was in pain or that we were ruling out all possible issues, but that we seemed to be wasting their time. We were told later that the reason we waited so long was that they were short staffed, yet we heard a tech say goodbye to everyone in the back room and leave for the day while we were waiting. The whole episode lasted nearly 2 and a half hours in which the vet made us feel like idiots, the staff ignored us and no one explained the underlying problem with the dog.

My dog has had chronic ear infections for years. I recently moved here and brought him to Banfield and they charged me for two different ear swabs to come up with the brilliant conclusion of yeast. Well, all you had to do was smell the ear or ask me but I guess it's more fun to overcharge the customer. I stupidly brought him back and they wouldn't give me any medication for him without doing another ear swab. All they care about is making money. I won't be going back.

Horrible service, terribly overpriced. Fees were misrepresented and undisclosed. The manager was rude and argumentative, extremely unhelpful. I will not return.