I have taken my dog there several times for grooming and EVERY TIME there has been a problem with how long they have taken. They will tell me, for example, to leave her from 10-2 but they won't be done with her until 4pm! 6 hours for a grooming appointment is SO unacceptable. When I go to pick her up I have to wait another 30 minutes because they didn't do it right and her little nails always have blood on them. Yesterday they gave me an appointment for today at 10am and said she would be the only one. When I dropped her off they told me to pick her up at 1pm. I was there at 1pm and they HAD NOT even cut her hair or groomed her at all. They told me that the groomer had called at 1030am and said she would be there at 11am, so they waited for her until 1130am and she had not shown up. Instead of calling me to let me know the girl at the front desk went to lunch. When I walked in to pick up my dog the girl at the front desk told me to hold on and Lorie said "i'm sorry i know you always have problems with grooming but the groomer didn't show up". I asked her why she hadn't called me and she said because everyone went to lunch and they would give me a free grooming session. I told them I didn't want anything and I would never return even if it was all free. 45 minutes later the groomer called me and said she was sorry and i explained to her what the front desk girl said about her being late. She said that was a lie and she had called after 1115am to say she was going to show up later in the day. She offered to come to my home and do the grooming for free but I don't want anything to do with Lakeway vet clinic whatsoever. They have completely lost my business and respect. I will find a better groomer that is responsible with my dog and NOT keep her caged up for over 3 hours without doing anything.

I have been a client at Lakeway Vet Clinic since moving to the area. I can't say enough about Dr. Skinner and her staff. From the front desk to the boarding facilities in back and everyone in between you will find nothing but a bunch of caring and helpful people. Like most pet owners my pet is a big part of my family and I want to be sure he gets the best care available even when I am not around. I have recommended Dr. Skinner and her clinic to all my friends and have never had a negative response. If you are looking for someone to take good care of you and your pet this is the place!

Dr. Cindy Skinner is absolutely amazing. She treated my bearded dragon for yellow fungus about 2 weeks ago. Prior to my appointment with her, I believed there was a fair chance my bearded baby wouldn't make it... but she's thriving and the YF is showing significant signs of improvement. I was surprised to learn that Dr. Skinner has extensive reptile experience and training! The internet and reptile forums leads one to believe there are only 2 qualified vets in the Austin area, but I have one nearly beside me! The staff is also incredible. I spoke to them several times one day while they researched nutritional and medicine concerns I inquired about. Dr. Skinner was very sympathetic and compassionate not only to my Beardie but also to financial considerations. Needless to say... the visit was much more affordable than I anticipated and definitely exceeded my expectations.

Since 1987 Lakeway Vet Clinic has taken wonderful care of our dogs. They have given us 25 years of great professional service, and for as long as we have pets, we'll look to Dr. Skinner and her staff for all of our pet needs. We love how friendly everyone is there.