So far, have had a very positive experience at Banfield. The wait was longer than expected but the vet gave a lot of time and attentive care to my pet, so I'm going to guess the long wait is because each animal gets the same level of attention. I got my elderly cat signed up for a Wellness plan that allows me to take him in as often as needed (with most blood tests covered) which is a HUGE help because he goes to the vet every few months now. The vet asked me to call back in a few days with an update on his condition, and when I called back, the vet herself got on the phone fairly quickly (not just a "someone will take notes and maybe you'll get a call back" situation) and asked for a lot of details and gave me a lot of good feedback and advice on how to keep caring for my sick pet. Also, no idea why it took so long to find a vet who can properly manage a diabetic patient but I'm so glad I found them. Update: It's been six months and I've been several times (we have 6 pets) and Dr. Flott and Dr. Vire are still *great*, they always make sure I get all the information I need to continue caring for the animals at home. It's not at all that "bring them back for everything so we can charge you" attitude I've gotten at other places. They really take good care of the animals, understand their needs, and realize that only relying on once-in-while care from the vet is impractical. Will definitely keep going here!