Quacks! Substandard care. If you love your dog do not bring them to Banfield. They did not test my dog when asked and prescribed heartworm meds. Vets come and go at this place. this drop off service is suspect. I called them and asked for a refund and they told me I was in a binding contract. They did not provide proper care for my dog and risked his life.

Please stay away from this place and all other locations. My cat was taken in for a routine scheduled teeth cleaning and died. She was put under sedation, which she has been before there, but this time they over did it and she began to not breath and her heart beat slowed down. They said they tried to save her but she passed away. This is not right. Now I want to take my other cat off the wellness plan because of their malpractice and I am told I have to pay $289? After they killed my cat they want me to pay to take the other cat off? They have changed my life more than they realize. The pain and suffering I am going through is unbearable. I want legal action taken against them. PLEASE DON T GO HERE!!!

Upon arrival it was difficult to get the attention of the staff at the welcome desk. There was only one person there having to do check in, check out, answer phones, and handle payment. Not enough staff! During check in I was told that my pet needed to be weighed in the back for whatever reason, it was unclear to me. This puzzled me because it had never happened before when bringing my pet in for her regular puppy exams. After weighing my pet, the staff member slipped into the back area for 5 minutes and never said anything to me and just left me waiting as the line grew behind me. After checking in, by now it is 10 minutes after my scheduled appointment time I am told to wait for a room. I asked about how long I would have to wait and the staff member could not give me an answer. So I waited for 19 minutes not even getting into a room until 20 minutes after my scheduled appointment time upon which the same staff member working the welcome desk had to pull up my file and talk through heartworm options while I'm sure the line at the desk grew. The nurse came in for a second and checked my pets vitals then proceeded to tell me she would need to do the exam in the back. Again this has never happened before. My pet was taken to the back without me meeting the vet and without being explained what exactly would be done to her. Previously both the nurse and doctor would do the exam together in the room with me present so I don't understand why this would be any different. The vet spent all of 2 minutes with me only telling me that my pet tested negative for an ear infection. The only reason I even knew my pet was given a rabies shot was because I was handed a tag. When checking out, the front desk staff was very rude and snarky when I told him that I would not be scheduling my next appointment today. He commented on other information in my file very unnecessarily. Needless to say it was a very negative experience and I will not be back to this location.

Too busy with minor pet problems to handle Rex, my dog who was attacked by 2 pit bulls and survived. He had drains sutured in his leg that had to be taken out on the third day. Banfeild turned him away! It was a Saturday so I had to take him back too the emergency pet hospital. I puuled all of his records and will never go back again.