After our vet retired, we went to MVS with our newly adopted dog. We were very pleased with their service, professionalism and scheduling. Soon after our first visit, our dog was injured and required several visits and we were very pleased with the care received. As for the one-star review about the sick cat, most vets are not an emergency service which is why there is an emergency vet in Midland. It's the same for people. You don't see your GP when there's an emergency, you go to the ER.

We are new to town and knew this vet was near us so we always figured this would be our vet. Well, our cat got sick last night so we waited for them to open and called promptly on time. I spoke with the receptionist explaining that our cat was lethargic, vomiting, and had bloody, runny stools. She said the quickest we could see the vet was 4:30 PM and wouldn't see walk-ins. I quickly decided to go elsewhere. I found their lack of urgency disturbing. I can only fathom that their practice must be like a very busy pet consigneir service in that they cannot be bothered with emergency service. They did offer to give me the number of another vet clinic, but this did not sit well. If I had called for shots, I could understand making an appointment as that is not a possible emergency. However, it is conceivable that our cat could be dead before the late afternoon appointment. This is my experience and may not be indicative of their practice, but the way I feel about them I won't be finding out. Maybe they should consider reviewing their given policy. As I sit in the waiting room of another clinic with fantastic reviews (to include a new patient/client packet to include a stamped and addressed customer satisfaction survey) who agreed to work us in, I am pleased that there are still businesses who take customer service seriously.