The only complaint I had was I could not be there when they put my cat Brooklyn to sleep...Other than that the staff was very nice and compassionate and even wrapped her up real nice in her blanket for us! Thank you so much for the care you put into this moment for us!
Ms. Rodriguez, We are sorry you had a bad experience with us. Although the the veterinarian my appear quite she is very passionate about the animals under her care. She knows how important people's pets are to them and wants to give them the best care. We also know that money can be tight and therefore before we do any treatment we first present the owner with an estimate. Again, if your pet needs any treatment we will present you with an estimate first. As for lab results, we report them as soon as they become available. We do some testing in clinic and receive results in 10-15 minutes. Other lab work goes to an outside lab and can take several days. Again, we strive to treat all our clients with respect and professionalism.
I had a great experience with Las Palmas. They really worked with us to get the best medical attention that we could afford for our critically ill Lexie. I am so thankful for their wisdom and sincere care. Our dog was on the verge of dying but thanks to their guidance and treatment she was able to overcome her illness and is still with us today. Thank you!
DO NOT TAKE YOUR PET HERE! The vet is the most rude person I cam across that works animals. First of all, she is rude does not even acknowledge your presence. She is rough with the animals and speaks with the customers as they were dumb and coming from someone professional she has no customer service skills, nor is she compassionate about anything. I spent 300.00 dollars just for her to tell me my cat had contacted AIDS and was going to die. She could have told me the results sooner but she waited three days later to keep my bill amount rising. She is all about money and not about treating animals. The whole experience was a nightmare and they just told me in front of everyone as of nothing. I took it so hard till this I day I am sicken that someone like that considers herself to be a professional.
The price was cheap, but my dog caught kennel cough from this clinic and they offered no help or compensation. Will not be visiting them again.