Originally we were required to go to Potranco Vet Clinic when we adopted our two girls. The initial exams/meds were covered by our adoption agency. At first this place was great and very helpful. It started to go down hill a few months ago. We went in to bring on of our girls who had heartworm (Heartworm positive from the day of adoption.) The adoption agency and PVC had a deal that I would receive free heartworm care until the issue was resolved. Apparently, the two companies separated without giving out notice so on our most recent visit I was told after the treatment it was no longer going to be covered. So I was on the hook for the exam fees etc. While not a huge deal as I love my little girl and want her to get better, it would have been nice to know before going through with it. Not everybody would have had the cash on hand to pay for it. Like most people, we are trying to save where we can. I do a lot of Amazon shopping etc as it's convenient for our busy schedule and often saves us money. As such, we wanted to buy a year prescription of meds from 1-800-Petmeds. In total, we would have saved about $150 on the order. PVC denied the request. We went to this location and requested a written copy of our prescription which they also denied. While Texas does not carry a law stating they must honor our request, the AVMA (American Veterinary Medical Association) does recommend it's members to honor the request of written prescriptions as it's a pro consumer action. When I tried to talk with them on the price of the prescriptions it as a flat no on any price change. No chance on meeting in the middle etc. Lastly, the office is going through multiple doctors at the moment. So for at least the time being, you won't have a single doctor experience that will remember you and your pet's uniqueness. Only what is written on our documents. We are going to be looking for another vet.

We came to PVC on the recommendation of a friend, and at the time we were very happy we did. Since new management took over in the spring this place is awful. Over crowing, no respect for appointment times, taking my pets to back rooms that I wasn't allowed in for routine measures. Also, new management does not sportive online perscriptions or match prices. Save your time, save your money, go somewhere else.

I don't understand the bad reviews for this place. This place has been wonderful to us! Just a little back story before I get to how great this place is. My husband and I adopted a puppy back in August of 2013 and long story short the puppy died of Parvo after we had him for just over a week. The vet we took him to didn't seem to care and seemed to just want our money. We were going to have to wait to adopt another puppy for at least 2 years possibly more because of how long the virus can live. We found this little adoption agency by Petco and they had a puppy there who had Parvo and survived the ordeal. We were able to adopt this puppy and we were SO HAPPY! We finally had a puppy again and we wanted to make sure he would be in good health. He actually started coughing a lot and wasn't eating or drinking on his own. We took him to the Potranco Vet Clinic because that's where he was when he had Parvo. Come to find out our puppy had pneumonia and it was a pretty bad case of it. They wanted to keep him for a couple days because of how severe he was. I was worried about the bill and how much it would be. With the economy and just regular bills we were not sure if we could even swing the vet bills. They didn't charge us a penny! The Vet said she wasn't going to charge us anything because the adoption agency shouldn't have let him get adopted if he wasn't in good health. Our puppy is doing so much better! He's playing now and eating food by himself. We're taking him in for another check-up this week. We don't plan on using any other vet clinic because the people here have been SO kind and HELPFUL with our puppy.

We used to love this place. Then the "doctor" changed and this is the last place I would take any animal for any reason.

The people here are crooked like the letter S. I have been taking my two dogs there for the past four years out of convienience, but I finally had all I could take. My dog has an ongoing issue with a yeast infection caused by allergies. They checked her out last year and prescribed a bunch of stuff. Shampoo, antibiotics, and a mild steroid. After doing some price comparisons online, I found out that I was seriously ripped off. They price gouged the hell out of their meds. When I called last week to see if they could confirm a prescription with 1-800-PET MEDS that I placed for the same steroid they prescribed before they told me they would need to check her out again. When I told them it was the exact same thing as last time they persisted it was a legal issue and that they needed to look at her. When I asked if they would at least give me a break on the $50 fee to do so, they said no and when I told them that this was a terrible way to treat a returning customer and that I would not be returning, they didn't care in the slightest. I went that same day and got my pet records and will not be going back. I put up with the lack of staff, the fact that I had to wait over 30 mins for my scheduled appointments, the fact that they never return phone calls and always leave me on hold for at least 20 mins each time. But when I feel like I am getting ripped off, that's where I have to draw the line.