Refused to see my dog for an emergency, and then was more worried about getting paid then helping my beloved companion. I begged and they told me to go to the emergency hospitals 30 miles north or south. Life is tough but don't take it out on the animals. Kyle Medina

Was wary coming here because of the previous negative reviews, but figured i would take a chance because the reviews were old. I called at 915a and was able to get an appointment for 930a. I was a little late, but saw the nurse and vet within 15 minutes of my arrival. Both were awesome and worked very well with my dog. Both recommended the things all vets do (food, heart worm prevention, fleas ..etc). There wasn't anything they could do about my dogs broken nail, but let me know all the information about it that i needed to know. Their basic office visit charge with exam is $34, and because the vet couldn't do anything for my dog, that was my only charge. If i decide my dog needs any pain meds, they said i can just call back to request it. Overall i would rate the place 5 stars, everyone i talked to was very nice and you can tell they love animals.

Banfield has very nice staff members, but everyone, even the doctors, are clueless about how to treat animals. We have three cats who haven't needed any medical attention for years. One day we notice that all three of them have small rice-like worms covering their fur. Immediately we took them into the Banfield hospital and left one of them for observation. The doctors said they had tapeworms and had us pay $100 a cat for the medication. Only a few days later one our cats began sneezing uncontrolably, blowing her nose and pawing at her face. We took her in again and the doctor said she had an upper respitory infection. I explained that my research indicated that was rare in cats and that she probably had something stuck up her nose. He replied that it was 'difficult to diagnose' when something was stuck up a cat's nose and that he didn't have the proper equipment to look. They charged $400 for the visit and the medication. We took her to another vet who used a simple scope to look up her nose and found a blade of grass. He was able to pull it out quickly and easily. A few days later we found a tree in our yard that the worms were dropping out of. Nothing was wrong with the cats, no tapeworms. We asked for a refund but it was refused. Stay as far away from this place as you can!

I agree. The staff is nice, but the level of treatment is poor. I regret putting my puppy on the wellness plan there and do not recommend them for any care.