I previously wrote a review in August of 2011 about the lousy customer treatment I received. While my previous review was on point I want to report the doctors read the review and made changes with their staff and discussed customer service protocol. On the next occasion to visit, my Sam had a tongue accident where he snipped at the scissors I was clipping with and nipped his tongue. When I called they were booked and referred me to Healthy Pets in Lacey. Shortly after I made the appt with Lacey office I received another from Olympia asking me to bring Sam straight in that they would fit me in (its only a couple streets from me.) Once there Sam and I were treated with absolute professional manner. Sam's surgery occurred and was back in my arms within a matter of hours. Since that mishap the office has helped me by phoning in Sam's prescription to a vet while I was out of town... lightning fast! Thank you so much for placing Sam's health in the highest regard.