I really do like the staff here. They have always been friendly and professional throughout the years. But this last visit was the clincher. Our 12 year old cattle dog Homer needed surgery, X-rays, antibiotics, pain meds, 1/2 day hospitalization, and other things which can all add up $$$ pretty quickly. Prior to the surgery, it was estimated the costs would be anywhere between $800.00 - $1,200.00. They really didn't know what they were working with until surgery was underway. In the end, however, Homer's situation wasn't as bad as they had feared and the final cost was much, much less than we originally thought. We only paid in the ballpark of $550.00. Not only are they friendly and professional, they are honest. I have always known that, but this proved it (not that I needed it ;-).

Dr. Deanna Shafer has cared for my birds for 18 years...I am comfortable knowing her avian expertise is second to none. She and her staff are kind, gentle and caring. I recommend she and her caring staff to any bird owner.

I called and was able to bring Max in the same day. I, like another poster was worried about the cost because Max had a suspicious bump on his back. From the moment I walked in I was treated respectfully and Max was treated like royalty. The staff was very upfront about the cost of service and I had to sign a release prior to treatment. Sorry folks, but it cost money to run a business and vet school isn't cheap. In my opinion if the front office isn't run as well as the back we miss out on the services of good people. All in all the charges were very affordable, below the estimate and staff did not try and hawk their preferred brand of dog food or treats. How often does that happen? Max had his bump examined, a complete physical to include his teeth and we were in and out in about an hour. While I was in the exam room I over heard the staff talking about the best way to break it to another "parent" that their pet was terminal. In that conversation the staff gained my complete respect because what they had in mind was the pet and their owner. No mention of the bill was ever made. I didn't give five stars because Max has only been one time. If/when it's time for Max to go back this is the clinic I will be taking him to.

I switched to UP veterinary hospital after being charged at a different clinic for medicine that my cat didn't need. She didn't even have any of the signs or symptoms of parasites or worms, but after giving her medication after "positive" test results, I was told that she wasn't cleared up yet. She was still a kitten at the time, also. I took my kitty to UP vet hospital for a second opinion and the staff confirmed that she was just fine! They really checked her out very well, also. They will not give people's pets unnecessary services or medicine. I will continue taking my cat to UP vet hospital for as long as the service stays good and for as long as we continue to live in the area. It's a shorter drive for us anyway, than it was to the other place.

This is a terrific office with strong skills and nice, hardworking staff. The staff all have warm and highly compassionate personalities. We really can not say enough positive things about the people and care we have received here. We work with Dr. Kurt Reimer but my impression is that all the vets are very good. We particularly like him.. Over the years my husband and I have owned many dogs who have lived long lives. We currently have two dogs, a 5 year old Weimeraner and 1 year old Rhodesian Ridgeback. Dr. Reimer was truly outstanding in the diagnosis and care of our 17 year old Springer in the last months of her life, ensuring her the best possible health and comfort given her condition. Because we have moved a few times in our careers we have researched vets in several cities and chosen them carefully each time. We are so pleased to have landed at UP Vet Hospital and recomend them highly..