Valley West Veterinary Hospital is an excellent veterinary hospital. The staff is friendly, courteous, skilled, and professional. The hospital is modern, well equipped, and excellently maintained. Animal care is provided in a comprehensive, caring, effective, and efficient manner. The veterinarians are always available to discuss animal care issues with the pet owner (client). Their openness and thoughtfulness provides an excellent environment for client relationships and support. You love your pet so this is where your pet should receive its veterinary care.

Oh wow. I don't know what to say. I really thought this was a quality practice and I trusted my dog's care to them. My husband and I have never used a kennel before and I called Valley West to arrange accommodations for our dog so we could go away for the weekend. I spoke to a person on the phone and asked specifically whether our dog would be walked, I was told- yes in the morning and in the evening. This was important to me because our dog will never soil a kennel. I dropped her off at 11am, and left instructions for her feeding and we left for Stonewall Resort. We returned early in time to pick her up at 2pm Sunday. Our dog stunk like fish guts, her feet and fur were all wet and the moment she went outside, she pooped immediately. Within the next hour, she pooped 3 more times! This is a dog who typically is like clockwork, dinner, a little walk, and then poop. I was concerned and I called the practice, I spoke to the practice manager and it was at this time I learned, much to my horror and disgust, that my dog never had an opportunity to walk on Saturday. I dropped her off and they fed her, and locked her in until I picked her up 26 hours later. They cannot explain the fish oil all over her which caused her to need emergency grooming, they cannot explain what they call the "miscommunication" of not telling me that my dog would be put in those kind of conditions. Emily, the office manager explained to me that they usually recommend people find other kennel options, I said that recommendation was never made to me. She told me this is how they have been doing it forever. I asked her if that made it right. She offered to return my $20., but that really is not the point. If I had been told that my dog was going to be locked in a cage for 24 hours after being fed, I never would have put her there. I asked all the right questions, I was just given false answers. Fool me once- shame on you.

I LOVE Valley West Veterinary Hospital because they LOVE my cocker spaniel Bella! We receive friendly greetings, they make over her like long-lost family (even though we are relatively new patients), and the doctor staff is gentle, extremely knowledgeable, compassionate and pro-active. I even board her there when I am out of town because I know they will give her tender loving care, and will answer my silly phone calls when a lonely mom checks in on her from out of town.

I have taken my dogs to Valley West for over 30 years. The staff is great. Dr. Marshall has always cared for my dogs like they were his own. My dogs have had simple things done such as nail trim and bathing to major surgery. I have always been happy with the care my dogs have received. Last year I was having heart surgery, when my Saint Bernard became very ill. My wife could not get him to the vet and called Valley West and Dr. Marshall came to the house and took care of everything. Very caring doctor's and staff.

Very good, attentive service and really seemed to care about our pet. Quick in-take and examination and friendly personnel!